John C.

John Carlo L. is an accomplished Sales Representative with over eight years of experience in the BPO industry, particularly in Sales and Telecommunications services. His expertise lies in identifying customer needs and pitching relevant products to enhance the customer experience. At HelloConnect Inc., he drove sales through outbound calls and managed promotional offers to improve customer retention. Previously at TSD Global, he dealt with billing and technical issues while upselling additional services. His time at Sutherland was spent increasing revenue through effective upselling strategies. Technical support was exemplified at Acquire Asia, where he resolved issues with high-end speaker systems. At VXI Global Holdings, John served as an Assistant Team Leader, overseeing daily operations and training sessions to boost onboarding success. His earlier role at IBEX as a Subject Matter Expert involved handling escalated calls and supporting training efforts. John's background in delivering exceptional customer service is rooted in his initial role at CVG managing customer care tasks.