John H.

John H. brings extensive experience in technical support, quality analysis, and customer service within the telecommunications, security technology, and education technology sectors. As a Technical Support Representative at Telus, he managed and optimized SmartHome Security system installations and troubleshooting. At TaskUs, he served as a Quality Analyst, auditing operational interactions, compiling actionable reports for clients, and coordinating calibration sessions to enhance quality standards across vendors. His background at Alorica and Sykes Asia Inc includes resolving internet and streaming service issues and assisting users with online course platforms. John is proficient with Zendesk, Salesforce, Google Suite, and Microsoft Office, leveraging these tools to support reporting and client communication in fast-paced environments.