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John H. — Junior Software Support Engineer from Philippines

John H.

Junior Software Support Engineer

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

John H. C. is a seasoned Software Support Specialist with a robust background in electronics engineering and web development. He is committed to improving digital transformation and ensuring operational excellence through his technical expertise. Educated at the University of Cebu, John holds a Bachelor of Science in Electronics Engineering. His professional journey includes key roles where he configured and maintained the Aloha Command Center for enterprise clients and optimized system files and gateway settings to ensure seamless POS operations. Furthermore, John was instrumental in resolving connectivity issues, coordinating vendor integrations, and providing both onsite and remote troubleshooting for client systems. His experience spans from NCR VOYIX to Integrated Computer Systems, Inc. His proficiency in C++, SQL, and the Aloha Command Center solidifies his position as a competent and reliable technical support engineer. With certifications in full-stack web development and SQL Server database management, John's skills in hardware and software solutions are complemented by a deep understanding of circuitry and the fundamentals of electrical components.

Experience

  • Software Support Specialist

    NCR VOYIX · 2023 — Present
    Configured and maintained Aloha Command Center (CMC) for enterprise clients, optimized system files and gateway settings to ensure seamless POS operations, and resolved connectivity issues to enhance reliability. Delivered onsite and remote troubleshooting for client systems while addressing server and network security concerns to maintain business continuity.
  • Technical Support Engineer

    Integrated Computer Systems, Inc. · 2021 — 2021
    Coordinated vendor integrations and backend seeding for smooth deployments. Installed and supported hardware/software solutions, ensuring timely execution while resolving technical issues.

Skills & Expertise

Education

  • Bachelor of Science in Electronics Engineering
    University of Cebu – Main Campus · 2015 — 2020
  • Secondary Education
    Sudlon Integrated School · 2011 — 2015