John A.
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John A. is a 4th-year education undergraduate specializing in computer programming and technical instruction at TUP - Taguig. With certification in CSS NC II and training in Trainer's Methodology I, John combines technical troubleshooting expertise with modern instructional strategies. From 2018 to 2020, he excelled as a Chat Support and Inquiries Support for J Brother's Crab Buying Station, achieving a 15% increase in customer satisfaction through effective communication and a 20% reduction in response time by managing digital interactions efficiently. John's technical prowess extends to configuring computer hardware, network setups, and resolving software issues. As part of his TESDA training, he designed structured learning programs and conducted competency-based training sessions, demonstrating a strong grasp of both technical and instructional domains. His skills in UI/UX Design, accountability, and communication contribute to his effectiveness as a technical educator and support specialist.
Experience
Trainers Methodology 1
Tesda · — — 2026Conducted competency-based training sessions and interactive demonstrations. Crafted learning materials, session plans, and assessment tools for effective instructional programs. Assessed trainee performances through practical and written evaluations, providing constructive feedback.Chat Support and Inquiries Support
J Brother's Crab Buying Station · 2018 — 2020Managed real-time chat interactions and addressed customer inquiries, ensuring accurate communication. Troubleshot concerns regarding product availability and quality, enhancing buyer retention. Processed daily orders and delivery schedules through digital chat platforms, improving response time for client transactions.Computer System Servicing
TesdaConfigured and assembled computer hardware, network cables, and peripherals during training. Established local area network (LAN) setups along with IP addressing and router configurations to secure connectivity. Diagnosed and repaired software and hardware issues on desktop computers, ensuring efficient troubleshooting.
Skills & Expertise
Education
- Bachelor of Technical Teachers Education Major in Computer ProgrammingTUP - Taguig · 2023 — 2027
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