John P.

John P. is an experienced Customer Service Representative with over three years of expertise across the travel, insurance, and e-commerce industries. He adeptly manages 50–80 customer interactions daily via voice, email, and chat, maintaining exceptional customer service standards with 95–100% CSAT, NPS, and FCR scores. John demonstrates proficiency in handling billing support, account management, and multi-system navigation, emphasizing data accuracy and customer satisfaction. In his role at Foundever, John expertly handled billing, policy updates, and account inquiries, ensuring high levels of confidentiality and resolution accuracy. His experience also includes managing inbound and outbound travel-related communications at XMC Bpo, where he achieved high satisfaction scores while identifying upselling opportunities. In the e-commerce space, John efficiently resolved order-related customer issues, collaborating closely with internal teams and logistics partners to ensure accurate and timely resolutions. His commitment to excellence in customer service is further bolstered by specialized dental training in insurance verification and patient interaction.