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John P. — Mid-Level Banking Customer Service Specialist from Philippines

John P.

Mid-Level Banking Customer Service Specialist

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

John Paul R. is an experienced professional with a background in banking, media, marketing, and food service. As a Customer Service Specialist - Teller at Security Bank Corporation (2020–2025), he handled over-the-counter transaction processing, end-of-day financial balancing, and acted on AMLA alerts, ensuring compliance with banking standards. Previously, at ABS-CBN Corporation, John Paul served as Team Leader and News Monitoring Staff, where he managed payroll, trained new hires, audited news content for accuracy, and prepared editorial reports in the broadcasting industry. His role as Associate Marketing Counselor at Executive Decisions Integrated Marketing Communication Firm Corporation involved client research and proposal preparation within the marketing field. Most recently, he co-managed Sisigan ni Soy, overseeing workforce management, operations monitoring, and sales reporting in the food service sector. John Paul R. holds a Bachelor of Arts in Mass Communication from Adamson University and is proficient in English and Tagalog.

Experience

  • Co-Business Owner

    Sisigan ni Soy · 2025 — 2026
    Managed workforce and staff scheduling to enhance daily food service efficiency, supervised inventory checks, implemented marketing strategies to increase client engagement and sales volume, monitored daily operations for seamless service, prepared sales reports, and handled purchasing of ingredients.
  • Customer Service Specialist - Teller

    Security Bank Corporation · 2020 — 2025
    Handled over-the-counter (OTC) transactions in alignment with bank service standards, ensured accurate end-of-day cash balancing and document completeness, verified the accuracy of transactions by other tellers, and acted on AMLA alerts within specified turnaround times.
  • Associate Marketing Counselor

    Executive Decisions Integrated Marketing Communication Firm Corporation · 2019 — 2019
    Conducted in-depth research on prospective clients, assisted in the preparation of proposals for presentation, facilitated effective communication to ensure smooth business operations, and prepared call reports and other documents.
  • Team Leader (News Monitoring Team)

    ABS-CBN Corporation · 2019 — 2019
    Oversaw payroll form approvals and performance evaluations for contract renewals, trained new monitoring staff, drafted templates and reports for monthly team meetings, and reviewed daily outputs from the monitoring team while preparing comprehensive monthly reports for department heads.
  • News Monitoring Staff

    ABS-CBN Corporation · 2016 — 2019
    Maintained awareness of local and international news, ensured accuracy and detail in information, audited published news articles across various platforms including news.abs-cbn.com and social media, and produced daily commentary reports.

Skills & Expertise

Education

  • Bachelor of Arts - Mass Communication
    Adamson University · 2012 — 2016

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