John M.

John Michael G. F. is a dedicated IT Support Specialist with a track record of resolving over 50 user issues within a government agency, achieving a near-zero downtime. He blends strong hands-on network administration skills, including LAN setup and router configuration with Cisco technology, with full-stack development abilities utilizing PHP, Laravel, and MySQL. John has successfully created and deployed two production-grade systems in active organizational environments, notably the DICT Inventory System, which streamlined asset management by reducing manual errors. As an IT Support Intern at the Department of Information and Communications Technology in Region VII, he independently managed LAN installations, significantly reducing network setup times, and maintained 100% uptime on critical systems. Additionally, he supported digital literacy training sessions, enhancing the adoption of digital tools. John is equipped to improve ticket resolution times from Day 1, applying his skills in hardware and software troubleshooting, as well as application-level problem-solving.