John M.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
John M. is a seasoned Customer Service Specialist with over nine years of experience focusing on hospitality, telecommunications, and service industries. His career encompasses prominent roles at companies like Teleperformance Philippines, Concentrix, and Sutherland, where he handled complex customer inquiries, managed hotel and flight bookings, and coordinated with hotel management, ensuring seamless service delivery. At iQor, he advanced in customer retention strategies and provided support in escalated situations, leveraging tools like Salesforce to optimize interactions. John also demonstrated expertise at True Comfort HVAC and US Dental Depot, where he contributed to sales, managed orders, and facilitated team leadership as a Senior Dispatcher. A Bachelor of Science in Computer Science from Assumption College enriches his technical prowess. Proficient in Risk Management and utilizing data and invoicing systems, he speaks fluent English, Cebuano, and Filipino, enhancing his ability to connect with diverse clientele.
Experience
Expedia Service Specialist
Teleperformance PhilippinesManaged hotel and flight bookings, responded to inquiries, coordinated with hotel management, and facilitated order placements.Customer Service Specialist
iQor PhilippinesEducated customers about their insurance plans, processed work order requests, and addressed inquiries while escalating calls in a supervisory capacity.Customer Service Central
Alpha ForceInformed customers regarding insurance plans, handled work order requests, resolved inquiries, and took escalated calls as part of the SME role.Cold Caller/Appointment Setter
US Dental DepotEngaged in sales by offering dental supplies, managed purchasing and handled purchase orders along with vendor and shipping company communications.Senior Dispatcher
True Comfort HVACSet appointments for technicians and monitored their routes, while also leading the CSR team and efficiently handling incoming calls.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceAssumption College
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