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John P. — Mid-Level Virtual Assistant and Customer Support Specialist from Philippines

John P.

Mid-Level Virtual Assistant and Customer Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

John Paul P. is a seasoned Virtual Assistant and Customer Support Specialist, proficient in inventory systems, client onboarding, and improving customer retention strategies. With a career rooted in environments such as eCommerce and healthcare, John has adeptly managed emails, coordinated teams, and bolstered eCommerce operations with expertise in CRM tools like HubSpot. At AdvancePro Technologies, he played a key role in managing onboarding processes and assisting clients with inventory management systems. As an Employment Recruiter at Actriv Healthcare, he led full-cycle recruitment processes, ensuring alignment with organizational goals. Previously, as a Customer Retention Specialist at Transcom, John successfully handled inbound and outbound calls, resolving billing and service issues for cable, mobile, and internet services. His educational background in Computer Science from Colegio San Agustin further solidifies his technical support capabilities. John is committed to efficiency and client satisfaction across all his professional endeavors.

Experience

  • Operations Excellence Specialist / Account Coordinator

    AdvancePro Technologies · 2023 — 2026
    Oversaw schedules for client onboarding and managed emails and system setups for users of inventory software. Assisted clients in navigating the system and managing SKU and stock levels. Collaborated with internal teams to resolve client issues, enhancing response efficiency. Updated CRM systems with client data and documented activities accurately. Conducted research and generated reports to inform business and operational decisions.

  • Employment Recruiter (Full-Cycle), (Contract)

    Actriv Healthcare · 2022 — 2023
    Directed the entire recruitment process from sourcing candidates to onboarding, focusing on enhancing the candidate experience in line with organizational goals. Efficiently managed candidate pipelines and utilized metrics to improve recruitment strategies. Conducted interviews to ensure candidates aligned with company culture and operational standards. Coordinated with hiring managers to facilitate timely interview scheduling and executed outreach strategies via social media to engage prospective employees.

  • Customer Retention Specialist

    Transcom · 2014 — 2022
    Managed both inbound and outbound calls aimed at promoting customer retention and satisfaction. Addressed customer concerns regarding billing, services, and products related to cable, mobile, and internet. Implemented retention strategies to boost customer loyalty and reduce cancellations, while maintaining key performance metrics around customer satisfaction and resolution times. Documented all customer interactions within system tools.

  • Escalation Support Specialist (ERD)

    Panasiatic Solutions · 2012 — 2014
    Delivered multi-channel technical support by effectively resolving customer issues to enhance satisfaction. Recorded customer interactions to assist in knowledge management and foster process improvement culture. Provided recommendations for recurring issues, contributing insights for product development and workflow optimization. Aided in the management of documentation related to technical resolutions and service protocols.