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John P. — Senior Document Controller from Philippines

John P.

Senior Document Controller

Philippines 6+ years
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About

John Paul F. serves as a Senior Document Controller at EEI Corporation in Quezon City, where he excels in managing document validation within the company's primary system. His role involves utilizing computers to efficiently organize and distribute documents, maintain document review and approval procedures for sensitive information, and ensure the accurate logging of document activity for audit purposes. John Paul skillfully designs templates for a variety of documents and is responsible for establishing record retention policies to comply with information storage regulations. He is adept at converting physical documents into digital formats using scanning and copying technology to streamline document management systems. His tenure since December 2012 includes enhancing document control processes to adapt to organizational changes. Prior to this role, he supported customer relations in various positions, including a Customer Service Representative at Convergys, Inc., and an Account Specialist at EXL Services, Inc., where he built strong customer relationships through effective communication and problem resolution.

Experience

  • Senior Document Controller

    EEI Corporation · 2012 — Present
    Ensured the validation of documents in the Main System while maintaining accurate records. Utilized computer systems for organizing and distributing documents, logging activity for audits. Managed document review and approval processes for sensitive information, as well as controlled document flow. Developed templates for various document types and established databases for information storage. Implemented record retention policies to ensure compliance with information storage regulations. Operated scanning and copying machines to digitize physical documents for management systems. Enhanced document control processes to adapt to evolving organizational needs and facilitate sharing with various parties.
  • Customer Service Representative

    Convergys, Inc. · 2010 — 2011
    Delivered exceptional customer support while addressing complex complaints, using an empathetic approach to foster loyalty. Established rapport with customers through professional communication and responded to inquiries in a timely manner.
  • Account Specialist

    EXL Services, Inc. · 2008 — 2009
    Efficiently resolved customer questions and complaints to achieve beneficial outcomes. Contributed to team success by leading meetings and sharing best practices, while also implementing sales initiatives. Managed client inquiries from initiation to resolution, enhancing customer satisfaction.
  • Provider Service Associate

    TeleTech, Inc. · 2004 — 2008
    Provided outstanding customer support by addressing complex complaints and maintaining customer loyalty through empathy. Handled inquiries promptly and maintained professional composure while resolving complaints. Strived to nurture customer relationships by going the extra mile to assist in resolving issues, demonstrating active listening skills.
  • Sales and Customer Service Representative

    Ambergris Solutions, Inc. · 2004 — 2004
    Informed customers about promotions and special offers to enhance sales and revenue, while also addressing customer queries related to product specifications and uses.

Skills & Expertise

Education

  • Bachelor of Science in Respiratory Therapy
    Emilio Aguinaldo College · 1995 — 2004

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