John C.
Senior Solar Design Engineer
Open to offersNew to PlatformAbout
John Cedric A. is a seasoned professional with over two decades of experience spanning solar design, IT operations, technical support, and business process outsourcing (BPO). Currently serving as a Solar Designer in the solar energy industry at Rain Global Services / Ion Solar, he develops sales proposals and technical system designs tailored for residential clients, ensuring compliance and engineering feasibility. Previously, John managed farm resort operations at AD4S Corp, supervised international conference administration, and provided Level 1 IT helpdesk support at NU R&D / Comodo Inc., including live platform demonstrations for B2B clients in the US and UK. His career includes leadership roles supporting Microsoft accounts at Sutherland Global Services, technical troubleshooting at Symantec Norton, payroll and quality assurance oversight at ONESTOPMIND, and customer service in the finance sector for PayPal and HSBC. He is recognized for aligning technical expertise with operational needs in high-pressure, client-centric environments.
Experience
Solar Designer – Sales Operations
RAIN GLOBAL SERVICES / ION SOLAR · 2023 — PresentDesigns technical layouts and sales proposals for residential solar energy systems, collaborates with engineering teams to ensure feasibility and compliance with codes, and supports sales staff by providing technical alignment with company pricing and customer requirements.Manager – Operations
AD4S CORP · 2019 — 2020Oversaw daily operations of a farm resort, coordinated staff supervision, resource allocation, and customer relationship management.IT Helpdesk / Service Desk Support
NU RESEARCH AND DEVELOPMENT / COMODO INC · 2017 — 2019Provided Level 1 technical support via Voice, Chat, and Email for the ITarian platform and delivered platform demonstrations to B2B clients in the US and UK.Conference Administrator
WEST TECHNOLOGIES & COMMUNICATION SERVICES · 2016 — 2017Acted as Lead Operator for international events, webinars, and conferences, managed multi-channel communication, and performed precision data encoding.Ranger (SME) / Trainer / QA
SUTHERLAND GLOBAL SERVICES (MICROSOFT ACCOUNT) · 2014 — 2016Guided Tier 1 agents in complex troubleshooting, addressed high-level escalations, conducted training for the Retention Team on specialized tools, assisted with recruitment screening, and handled advanced OS technical support tasks.Technical Support Specialist (Voice/Chat)
SYMANTEC NORTON · 2014 — 2014Focused on remote virus removal and system optimization for users worldwide via voice and chat support channels.Supervisor / Quality Assurance
ONESTOPMIND · 2009 — 2011Managed payroll and reporting for a UK-based subscription agency, conducted agent screening, and audited database accuracy for publishers, pricing, and magazine data.Customer Service Representative
EPERFORMAX (PAYPAL ACCOUNT) · 2007 — 2009Handled disputes, account reactivations, and financial inquiries for the PayPal interface serving a global customer base.Customer Service & Sales Representative
ICT GROUP INC (COMPUCREDIT / HSBC) · 2004 — 2006Processed inbound credit card applications, billing, and refund requests for CompuCredit (US), and conducted outbound marketing of mortgage and medical discount add-ons for HSBC and Chartered Marketing.Lead Generation Specialist
VERCALL INC · 2004 — 2004Conducted outbound lead generation for offshore financial investment firms.Account Executive
PRISCILITE ENTERPRISES · 2003 — 2004Managed client accounts for professional printing services and engaged in business development activities.
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