John B.
Mid-Level Customer and Technical Support Specialist
Open to offersNew to PlatformAbout
John Benedict N. D. is an experienced Customer Service, Legal Support, and Technical Support professional with expertise in Social Security case processing, document management, and client relations. He has a proven record of handling Social Security benefit applications and managing client communications with efficiency and precision. At LegalSoft, John excelled as a Document Specialist, efficiently migrating client data and processing over 4,500 client cases while liaising with Case Managers and Social Security Administration teams. His technical acumen was further demonstrated at Cox | Foundever where he provided technical support for internet, cable TV, phone, and home security services, expertly diagnosing issues and guiding customers through troubleshooting steps. John also has extensive experience in evaluating Social Security benefit eligibility at iFive Global Inc., managing client communications, and ensuring document accuracy. His solid technical foundation is supported by a degree in Computer Science from STI College Ortigas Cainta, complemented by proficiency in CRM & Case Management systems, troubleshooting, and Windows operating systems.
Experience
Document Specialist
LegalSoft · 2025 — 2026Migrated client data to a new application from a legacy system and processed 25–30 client cases daily, totaling over 4,500 cases. Handled Social Security benefit applications for various claim types and managed client communications through phone, email, and text. Coordinated with Case Managers and internal teams, prepared and submitted documents while tracking case statuses.Customer Service Representative
Cox | Foundever · 2025 — 2025Provided technical support for internet, cable TV, phone, and home security services. Diagnosed service and equipment issues, guided customers through troubleshooting processes, and assisted with equipment setup. Handled billing inquiries and scheduled technician appointments as needed.Legal Evaluation Specialist
iFive Global Inc. · 2022 — 2025Evaluated client eligibility for Social Security benefits and managed both inbound and outbound communications. Collected and verified medical information, scheduled application appointments, and coordinated transfers with internal departments. Sent documents requiring validation of signatures and consent while resolving escalated customer concerns.Customer Service Representative
Hilton | Teleperformance · 2021 — 2022Processed hotel reservations both domestically and internationally while maintaining accurate guest records. Recommended products through upselling and cross-selling, assisted guests with booking needs, and managed multiple room reservations.IT Staff
Cyber Frontier · 2020 — 2021Installed and maintained POS systems and configured both software and hardware. Maintained printers, replaced components, and delivered IT equipment. Managed technical service tickets and maintained records for client systems.
Skills & Expertise
Education
- BS Computer ScienceSTI College Ortigas Cainta · 2015 — 2020
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