John M.
Mid-Level Customer Service and Sales Support Representative
Open to offersNew to PlatformAbout
John Michael D. is a dedicated Customer Sales/Service Representative with significant expertise across multiple industries, including telecommunications, retail, travel, and healthcare. His professional journey has been marked by hands-on roles in customer service and sales support, where he showcased his skills in sales pitching, billing resolution, and booking management. His experience spans working with recognized firms in Taguig City, where he excelled in supporting both inbound and outbound accounts. In his role at 24/7.ai, John Michael D. was instrumental in promoting telco products, managing device upgrades, and facilitating effective troubleshooting, which significantly boosted customer satisfaction. At Hexaware, he provided reliable travel assistance and booking management, ensuring clients received timely and accurate information. His tenure at Everise honed his ability to coordinate healthcare appointments and manage insurance authorizations, a testament to his versatility and meticulous attention to customer needs.
Experience
Customer Service Representative
HGS - Logistics (Voice) · 2026 — 2026Provided assistance to customers in tracking and cancelling deliveries, ensuring prompt resolution of order-related issues. Supported customers with updating delivery addresses to maintain accuracy and enhance satisfaction.Customer Service Representative
Hexaware - Travel (Chat and Email) · 2025 — 2026Helped customers by checking itineraries and accommodations, ensuring travel details were accurate and clear. Assisted with flight reservations, managing address changes and fare quotations.Customer Service/Sales Representative
24/7.ai - Telco (Voice and Chat) · 2023 — 2025Promoted telco products and services, encouraging customer upgrades and renewals. Addressed billing concerns to ensure transparency and customer satisfaction while managing plan renewals and guiding customers through service updates. Assisted with hardware upgrades and provided solutions for device and network issues.Customer Service Representative
Everise - Healthcare and Retail (Voice) · 2021 — 2023Supported customers in verifying insurance authorizations, ensuring compliance and accurate coverage. Provided a directory of available doctors and specialists, coordinated medical appointments, and assisted with tracking deliveries to ensure timely updates. Guided customers through product replacements and supported the refund process.Customer Service Representative
Probe PH Logistics (Voice) · 2019 — 2021Helped customers with delivery tracking and cancellations, ensuring timely resolutions. Managed B2B package bookings with accurate charges and scheduling while maintaining address accuracy.Customer Service Representative
Teleperformance Food Delivery (Voice) · 2016 — 2019Facilitated food delivery orders by assisting customers with placing orders, ensuring accurate processing. Supported address updates to maintain efficiency, and coordinated orders with partner stores while handling multi-channel order processing.
Skills & Expertise
Education
- Associate in Contact Center ServicesUniversity of Makati · 2011 — 2013
- High SchoolFort Bonifacio High School
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