John M.
Sales and Customer Support Representative
Open to offersNew to PlatformAbout
My name is John Marvin Sakay, and I am a professional with over 7 years of experience in corporate customer care and sales, combined with a strong background as a digital entrepreneur. I run a business where I lead our visual branding and online marketing strategy, turning raw content into polished video portfolios that actively bring in clients through social media.
Because of this hands-on experience, I know exactly how to pace and structure videos to keep viewers hooked from start to finish which is perfect for creating engaging online course modules or social media content.
My corporate background with major brands means that I communicate clearly, follow directions easily, and take feedback well. I am highly organized, work efficiently from my home setup, and never miss a deadline.
Why hire me
Employers should hire me because I bring a unique combination of creative video editing skills and over 7 years of professional corporate experience. Having worked with major global brands, I understand the absolute importance of communication, hitting deadlines, and following project guidelines perfectly. You will not have to worry about micromanaging me or chasing me down for updates. Additionally, my experience running a business means I do not just look at video editing as a technical task. I understand how to create content that serves a purpose, hooks an audience, and keeps viewers engaged from start to finish. I work efficiently from my home office setup, adapt quickly to feedback, and am fully committed to delivering high quality work that helps your business grow.
Experience
Sales Representative – Outbound
LegalMatch · 2025 — 2026Conducted outbound calls to attorneys to introduce LegalMatch and facilitate connections with potential clients. Provided brief explanations of client case details to assist attorneys in determining case compatibility. Verified attorney availability and practice areas while setting consultations based on schedules. Managed appointments and recorded responses in the CRM, following up as needed for confirmations.Sales Representative – Outbound
Homeaglow · 2024 — 2025Gathered customer information to understand needs, preferences, and buying behavior. Asked targeted questions to identify customer concerns and recommended suitable services. Addressed concerns through clear communication and facilitated informed decision-making. Engaged customers via outbound calls to explain services and guide them through the sales process. Assessed customer readiness to proceed while ensuring they had necessary information.T-Mobile Telesales – Inbound
iQor Philippines · 2022 — 2024Provided assistance to inbound customers interested in T-Mobile plans, devices, and services. Built connections by understanding customer needs and recommending appropriate solutions. Explained offers and supported customers in completing purchases over the phone. Leveraged knowledge of T-Mobile's products to ensure customers received accurate information and support throughout the sales process.Customer service & Technical support – Inbound
Sutherland Global Services · 2019 — 2022Assisted customers with product setup, usage, account concerns, and basic technical support. Aided in tracking orders and providing updates on delivery status. Identified technical issues and guided customers through troubleshooting steps. Resolved service concerns by offering clear solutions and documented interactions for accurate case records.
Skills & Expertise
Education
- Bachelor of Science in Computer Science and Information SystemCentro Escolar University · 2005 — 2009
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