John K.
Senior Manufacturing Application Support Specialist
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John Kevin T. is a results-driven IT professional with over 7 years of experience in the dynamic field of Manufacturing Execution Systems (MES) and application support within manufacturing and enterprise environments. As a Packaged App Development Senior Analyst at Accenture, Kevin has led application support for packaged enterprise solutions, ensuring 24/7 system uptime and zero disruptions. His expertise in SQL analysis and C# debugging has been pivotal in resolving critical issues under pressure, while his development of Power BI dashboards has enhanced performance tracking. At New Kinpo Group, as an MES Support Engineer, Kevin contributed to operational excellence by optimizing MES queries and integrating systems to reduce downtime by 30%. His skills in system integration, root cause analysis, and process optimization reflect his commitment to delivering high-quality solutions aligned with business objectives. Kevin's ability to coordinate across cross-functional teams and train junior analysts highlights his leadership and dedication to continuous improvement and stakeholder satisfaction.
Experience
Packaged App Development Senior Analyst
Accenture · 2022 — 2025Led application support for packaged enterprise solutions to maintain system uptime continuously. Oversaw the complete incident resolution process, which involved triaging, debugging, and applying permanent fixes. Worked with developers to rectify application bugs by utilizing C# debugging and SQL analysis. Created and updated Power BI dashboards for reporting and performance evaluation. Engaged with stakeholders to establish support priorities and ensure adherence to SLAs. Provided training for junior analysts concerning support protocols, ticket management, and technical troubleshooting.MES Support Engineer
New Kinpo Group · 2018 — 2022Delivered operational support for the Manufacturing Execution System, facilitating efficient manufacturing processes. Developed and improved MES queries to integrate effectively with production equipment and ERP systems. Managed user accounts and MES configurations while troubleshooting real-time issues in manufacturing to minimize downtime. Collaborated with production and engineering teams on designing system enhancements and automating processes.