John P.
Mid-Level Insurance Specialist
Open to offersNew to PlatformAbout
John Paul R. is a proficient professional with substantial experience in sales, customer service, and patient care coordination. As a Patient Care Coordinator at Mochi Group from May 2024 to June 2026, he expertly managed inbound communications, coordinated patient information, and facilitated accurate delivery of compounded weight loss medications while maintaining effective communication with pharmacies and healthcare providers. His role as an Insurance Specialist at Concentrix - Cigna Health between March 2020 and April 2024 saw him excel as a Subject Matter Expert, assisting patients with prior authorizations and handling escalations to enhance customer satisfaction. Previously, as a Tier 1 Tech Support at Concentrix - U-Verse, he resolved customer inquiries regarding phone, TV, and internet services, achieving high resolution rates. His career foundation began as a Sales Representative at Alorica, where he successfully drove sales in the telecommunications sector, demonstrating a strong capacity for effective communication and problem-solving.
Experience
Patient care coordinator
Mochi Group · 2024 — 2026Handled inbound communications through calls, emails, and app messages to respond to patient inquiries and concerns. Ensured the proper management and security of patient information. Oversaw the accurate and timely delivery of compounded medications for weight loss and maintained clear communication with pharmacies and healthcare providers.Insurance Specialist
Concentrix - Cigna Health · 2020 — 2024Acted as a Subject Matter Expert by providing comprehensive information regarding insurance and coverage to patients. Assisted with prior authorization for medications and resolved coverage-related issues. Managed escalation calls to ensure satisfactory resolutions and played a role in training team members to enhance performance metrics.Tier 1 Tech support
Concentrix - U-Verse · 2018 — 2020Responded to inbound inquiries from customers experiencing issues with phone, TV, and internet services. Diagnosed technical problems and guided customers through troubleshooting steps to reach solutions. Evaluated the need for technical visits and communicated related costs to customers, resolving 95% of issues during the first call.Sales Representative
Alorica - Sprint Telco · 2017 — 2018Promoted the sale of gadgets, such as phones and tablets, tailored to the needs of customers. Offered recommendations for internet service plans while consistently achieving or surpassing sales goals. Established strong customer relationships by delivering excellent service and support.
Skills & Expertise
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