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John A. — Junior Subject Matter Expert from Philippines

John A.

Junior Subject Matter Expert

Philippines 1-2 years
Open to offersNew to Platform
Languages
English
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About

John A. P. holds a Bachelor of Business Administration in Human Resource Management from De La Salle - College of Saint Benilde and a Bachelor of Business Management majoring in Marketing Management from De La Salle Lipa. He has a robust professional background, having worked as an Account Associate II and Subject Matter Expert at Concentrix and VXI, where he specialized in the telecommunications and storage service industries. His role involved optimizing efficiency, productivity, and service quality by managing teams, assisting in daily operations, and preparing comprehensive performance reports. John excels in communication skills, decision making, and training and development, leveraging his knowledge in Microsoft programs to enhance operational efficiency. He is also skilled in recruitment and selection, providing reliable support and effectively addressing clients' needs. In addition, he is certified in Freight Brokerage since 2026, further broadening his professional capabilities.

Experience

  • Account Associate II

    Concentrix · 2025 — 2026
    Oversaw daily operations for the Agent Assist division. Provided coaching and skill transfer to agents, while preparing performance reports for the team, agents, and division on a daily, weekly, and monthly basis.
  • Subject Matter Expert

    VXI · 2020 — 2023
    Functioned as a subject matter expert, enhancing efficiency, productivity, and service quality across various environments. Assisted clients, scheduled appointments, and provided recommendations and resolutions.
  • Account Associate

    VXI · 2020 — 2023
    Managed daily operations within the Agent Assist division. Conducted coaching and skill transfer to agents, along with preparing performance reports for the team, agents, and division on a daily, weekly, and monthly basis.

Skills & Expertise

Education

  • Bachelor of Business Administration Major in Human Resource Management
    DE LA SALLE - COLLEGE OF SAINT BENILDE · 2010 — 2019
  • Bachelor of Business Management Major in marketing Management
    DE LA SALLE LIPA · 2007 — 2010
  • High School Diploma
    CANOSSA COLLEGE

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