John D.

Created C# web and desktop applications that enhanced system performance while ensuring high uptime. Designed and upgraded web-based applications for a Library Management System to improve usability and efficiency. Played a role in the ongoing development and maintenance of a web-based Parking Management System for real-time operations. Administered kiosk software for the Library Management System, which minimized transaction errors and increased system reliability. Deployed and managed software applications on kiosk terminals and handheld devices for an Auto Self-Payment System to facilitate smooth payment processing. Developed AI-driven chatbot solutions for library and customer interactions, enhancing user support. Constructed Android and 3D VR applications that integrated chatbot AI to foster engaging user experiences. Implemented Meta XR voice controls, resulting in increased hands-free interaction time in VR demonstrations.

Oversaw maintenance and support for over eight enterprise systems, ensuring effective operation, troubleshooting, and system updates. Facilitated client requests for system modifications by translating business needs into technical solutions. Established and maintained Git repositories for effective version control and system backup. Enhanced existing systems through the implementation of feature updates, bug fixes, and overall performance improvements. Managed the deployment and updating of applications on company servers, including configuring environments for operational execution. Configured and maintained Microsoft IIS for hosting web applications. Applied Agile Scrum methodology to facilitate bi-weekly software releases. Collaborated with teams to analyze and optimize system functionality according to client and operational requirements. Participated in management training to improve project coordination and team collaboration. Developed AI-based chatbot solutions that boosted customer engagement and automated support while ensuring consistent messaging.