john A.
Junior IT Support Specialist
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About
John E. is an entry-level IT Support professional with a Bachelor’s degree in Computer Science from Federal University Lokoja. With one year of experience as a Health Insurance Claims Administrator at General Hospital Ogori, he supported staff in resolving system access issues and maintained accurate digital records within a regulated healthcare environment, ensuring compliance with confidentiality standards. Additionally, through an internship at the Nigeria–Korea Friendship Institute, John E. assisted in LAN setup, basic network troubleshooting, and provided support for connectivity and internet issues. His background includes hands-on experience in Windows OS support, Microsoft Office installation, hardware troubleshooting, and systematic issue documentation, reflecting a foundation in supporting both software and hardware IT operations in healthcare and educational sectors.
Experience
Health Insurance Claims Administrator
General Hospital Ogori · 2025 — 2026Processed health insurance claims using a centralized digital Health Management System and verified their accuracy. Delivered first-level technical assistance to staff facing issues with system login, access, and navigation. Ensured operational workflows by maintaining precise electronic records. Documented user issues and system faults for escalation to IT support teams. Handled sensitive patient and insurance data while adhering to confidentiality standards. Provided support for the daily use of office IT tools and systems.IT Intern (Networking)
Nigeria–Korea Friendship Institute · 2023 — 2023Contributed to the setup and maintenance of Local Area Networks (LAN). Assisted in troubleshooting basic network issues including connectivity and cable problems. Applied foundational knowledge of IP addressing and network configuration. Supported staff with system connectivity and internet access inquiries. Observed and followed standard procedures for IT documentation.
Skills & Expertise
Education
- Bachelor of Science (BSc) in Computer ScienceFederal University Lokoja · — — 2025
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