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John E. — Mid-Level System Engineer from Philippines

John E.

Mid-Level System Engineer

Philippines 1-2 years
Open to offersNew to Platform
Languages
English
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About

John E. is a dedicated Technical Engineer with a proven track record in implementing and developing technical solutions across various industries. Currently, he serves at Amidata Philippines Corporation, where his responsibilities include on-site break-fix hardware maintenance for renowned brands such as HPE, IBM, and Lenovo, as well as implementing server and storage devices. Previously, he excelled at TRT Global Services Philippines by managing UNIX and Wintel systems, ensuring all incidents were resolved within stringent SLAs. Notably, he has extensive experience with hardware troubleshooting, software troubleshooting, and cloud applications, and has enhanced operational efficiencies through his technical acumen. With a history in managing backup and storage systems, he ensures product integrity and exceptional client support. An alumnus of Casa Del Niño College, John is a NUTANIX Certified Associate, showcasing his proficiency in leading-edge technical engineering challenges.

Experience

  • Technical Engineer

    Amidata Philippines Corporation · 2023 — Present
    Addressed customer-raised incidents and executed necessary changes and enhancements. Conducted onsite break-fix hardware maintenance on systems including HPE, IBM, LENOVO, DELLEMC, and NetApp. Carried out preventive maintenance according to client contracts. Managed onsite and remote support, implementation of backup software, and configuration of server and storage devices. Monitored client backups and responded to file restoration requests.

  • IT Field Engineer

    TRT Global Services Philippines · 2019 — 2023
    Resolved customer incidents while implementing required changes and improvements across UNIX and Wintel servers, storage devices, and tape libraries. Managed backup, storage, and server operations. Carried out onsite break-fix hardware maintenance and preventive maintenance according to contracts. Ensured timely resolution of logged incidents and coordinated with divisions for necessary parts and inventory movements.

  • System Engineer

    Sandz Solutions Philippines · 2016 — 2019
    Handled installation and troubleshooting while addressing customer inquiries post-sale. Developed and applied new technologies to enhance operational efficiency. Coordinated with external vendors and contractors to ensure timely completion of projects and tickets. Identified and resolved issues during implementation phases and sought efficient methods to accomplish tasks.

  • Business Process Specialist

    American Data Exchange · 2014 — 2016
    Accurately input pertinent order information into client applications in line with project specifications. Verified data accuracy before progressing to subsequent tasks and adhered to standard operating procedures. Participated in training sessions and reported application issues to supervisors.

Skills & Expertise

Podcast EditorExcel ExpertQuickbooksProduct DesignIT and NetworkingData Entry SpecialistPersonal AssistantCybersecurity Specialist

Education

  • Bachelor of Science: Information Technology
    Casa Del Niño College · 2014 — 2018