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John R. — Mid-Level E-commerce Customer Support Specialist from Philippines

John R.

Mid-Level E-commerce Customer Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

John R. holds a Bachelor's degree in Business Management with a focus on Office Administration and is a seasoned Customer Support and Virtual Assistant professional. With extensive experience supporting US-based ecommerce and software clients, John excels in operations on platforms like Shopify. His work involves resolving customer issues through chat, email, and phone, managing back-end operations and delivering technical support. While at Acosta under IBM, John served as a Process Delivery Specialist, where he excelled in contract management and backend operations, reinforcing team collaboration. During his tenure with various freelance clients, he provided comprehensive customer and administrative support for online businesses. As an Operations Manager at La Rosa Beauty Lounge, he enhanced customer engagement and managed social media strategy. He is proficient in using tools like Google Sheets, Microsoft Excel, and CRM systems to support streamlined business operations and ensure high customer satisfaction.

Experience

  • Process Delivery Specialist

    IBM · 2025 — 2026
    Oversaw distributor contracts and deductions while managing backend process operations. Collaborated with internal teams to guarantee accuracy and timeliness in process delivery. Organized records and performed administrative support tasks while operating in a fast-paced corporate environment requiring precision.

  • Customer Support & Virtual Assistant

    Freelance International Clients · 2024 — 2025
    Delivered chat and email support to international clients and online businesses. Addressed customer inquiries and resolved complaints while providing after-sales support. Managed customer records and lead tracking, contributing to administrative tasks and supporting daily operations through database management and team coordination.

  • Operations Manager & Social Media Strategist

    La Rosa Beauty Lounge · 2022 — 2024
    Oversaw customer care and appointment coordination while facilitating client engagement. Handled customer inquiries and reviews, managing online appointment requests. Administered social media postings and customer interaction across various digital platforms, also assisting in promotional campaigns to enhance engagement and visibility.

  • Administrative Assistant

    Virtual Cube Communication Services · 2019 — 2024
    Delivered administrative and customer support for everyday office operations. Managed schedules and correspondence while organizing documents. Assisted in data entry, records management, and reporting tasks, collaborating with team members to ensure smooth business operations.

  • Shopify Virtual Assistant / E-commerce Support

    Freelance International Clients · 2019 — 2022
    Supported Shopify store owners in the US and international markets. Managed customer inquiries regarding orders, shipping, and product-related concerns. Assisted in order fulfillment and inventory updates, focusing on backend store management while ensuring accuracy in product listings and customer records.

  • Technical Support Representative

    Intuit Quicken (US Account) – Sutherland Global Services · 2014 — 2015
    Provided technical support to US-based customers via phone, chat, and email. Helped customers troubleshoot software issues, billing inquiries, and account navigation. Maintained customer satisfaction by resolving issues and guiding users through software setup and technical processes.