John K.
Junior Legal Assistant
Open to offersNew to PlatformAbout
John K. is a seasoned Legal Assistant with over two years of experience in the U.S. personal injury law sector. He has demonstrated expertise in leveraging case management software such as Litify and CRM systems like Zoho and Salesforce to enhance legal operations. At Sweet James Accident Attorneys, he successfully managed over 50 cases monthly, ensuring timely completion and 100% protocol compliance. Additionally, John played a key role in monitoring referrals and drafting professional correspondence, achieving a 40% reduction in turnaround time for case updates. Prior to this, as a Virtual Administrative Medical Assistant at MedSpecialized Inc., he excelled in medical records coordination, maintaining HIPAA compliance, and optimizing patient scheduling, which resulted in a 30% decrease in no-show rates. John holds a Bachelor's degree in Secondary Education from Marinduque State University and continually refines his technical proficiencies through various certifications, including Data Entry In-Depth Training and HIPAA Refresher Training.
Experience
Legal Assistant
Sweet James Accident Attorneys · 2024 — 2026Coordinated attorney share offers and referral acceptances, overseeing more than 50 cases monthly without missing deadlines. Ensured compliance with firm protocols while monitoring retained referrals and fee agreements, maintaining accurate documentation in Litify CRM. Drafted and responded to over 200 professional emails each week, which decreased turnaround time for case updates significantly. Conducted weekly Document Digest reviews, accurately compiling and delivering case files to partner firms. Collaborated with attorneys, paralegals, and intake coordinators via Slack and email to enhance case tracking efficiency.Virtual Administrative Medical Assistant
MedSpecialized Inc. · 2022 — 2024Scheduled and organized over 100 patient appointments each week, which cut down no-show rates through effective reminder systems. Provided support to law offices by retrieving and organizing patient bills and medical records, adhering to HIPAA compliance. Maintained accurate patient records across various systems, achieving high data accuracy during audits. Contacted patient referrals to facilitate timely bookings, enhancing appointment conversion rates.Customer Service Representative
Telus International Phil · 2021 — 2022Managed inbound and outbound calls while ensuring precise data entry. Processed patient registration forms and confirmed the completeness of demographic details. Entered patient data into the EHR system following strict protocols and conducted thorough checks on records to maintain compliance with standards.Customer Service Representative
Everise Philippines · 2017 — 2021Assisted customers with prescription orders, refill requests, and medication inquiries, resolving over 100 cases per week. Handled incoming calls and chat inquiries efficiently, achieving a high customer satisfaction rating.
Skills & Expertise
Education
- Bachelor of Secondary EducationMarinduque State University · 2009 — 2014
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