John P.
Senior Production Support Engineer
Open to offersNew to PlatformAbout
John P. is a seasoned Production Support Engineer with over seven years of experience specializing in high-availability environments. His expertise lies in supporting enterprise systems, MSSQL databases, and infrastructure management. With a strong background in incident management, he excels in monitoring production systems and resolving critical issues by collaborating closely with development and DevOps teams. John is proficient in automation using PowerShell, C#, and VBA, focusing on improving operational efficiency and reducing manual tasks. During his tenure at Lyanthe Financial Services Inc., he successfully led a hybrid technical support team, developed automation tools, and ensured reliable system performance by monitoring server health and managing database incidents. He has also provided DevOps support at Infivex IT Solutions Inc., where he utilized his skills in Azure DevOps and CI/CD pipelines. John holds a Bachelor of Science in Computer Engineering from Holy Cross of Davao College.
Experience
Technical Support Supervisor (Production Support)
Lyanthe Financial Services Inc. · 2024 — 2025Oversaw daily activities of a hybrid technical support team dedicated to production systems. Monitored the performance of MSSQL databases and server health to ensure system uptime. Managed production incidents, coordinating resolutions with development teams. Created internal automation tools using C# Windows Forms to enhance support workflows and utilized Excel VBA utilities for reporting and operational tracking. Compiled escalation reports and operational summaries for leadership.Freelance Technical Support / DevOps Support
Infivex IT Solutions Inc. · 2022 — 2025Monitored client production environments, focusing on server and database health. Assisted in deployment pipelines and CI/CD processes via Azure DevOps. Managed backup procedures, access management, and other database activities within MSSQL. Developed PowerShell scripts to automate operational monitoring tasks.Senior Technical Support Specialist
Lyanthe Financial Services Inc. · 2021 — 2024Ensured the availability and performance of production MSSQL databases and infrastructure through monitoring. Investigated and resolved incidents impacting reporting and application services. Managed user permissions utilizing Active Directory and SQL Server, and provided remote technical troubleshooting for internal teams and customers.Technical Support Specialist
Lyanthe Financial Services Inc. · 2018 — 2021Conducted monitoring and maintenance of MSSQL database servers. Addressed system alarms and managed technical support tickets through Zendesk. Responsible for installing and configuring workstations and supporting basic network infrastructure.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringHoly Cross of Davao College · — — 2018