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John C. — Senior IT Support Specialist from Philippines

John C.

Senior IT Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

John C. is a seasoned Help Desk Support Specialist based in Iloilo City, with over six years of experience in IT Infrastructure and End-user Support. In his role as an Information Technology Officer at Asia Pacific Medical Center, Iloilo City, John expertly resolved a high volume of technical tickets, addressing complex hardware and software issues to maintain operational efficiency. He administered Windows Server environments and managed Active Directory user permissions to ensure secure endpoint management. At WNS Global Services, he provided exceptional frontline end-user support and achieved top-tier Customer Satisfaction scores by resolving technical inquiries efficiently. His tenure also includes roles at EVAOUTSOURCING and GOVESMART SOLUTIONS INC., where he honed his skills in Network Troubleshooting and hardware repair using tools like RDP and TeamViewer. John holds a BS in Information Technology from Central Philippine University and is certified in IT Essentials by Cisco Networking Academy. His core expertise includes Office 365 administration, endpoint management, and advanced network troubleshooting techniques.

Experience

  • Information Technology Officer

    ASIA PACIFIC MEDICAL CENTER · 2025 — 2026
    Addressed numerous technical tickets through the IT help desk, focusing on intricate hardware, software, and IT Infrastructure challenges to ensure operational effectiveness. Administered Microsoft Office 365 and endpoint management tools while managing laptop fleets, printers, and peripherals. Ensured secure Endpoint Management by administering Windows Server environments, Active Directory user permissions, and Group Policy settings. Conducted preventive maintenance and IT Asset Management for all company hardware to reduce system downtime and unresolved incidents. Utilized advanced Network Troubleshooting techniques to resolve LAN/WAN, TCP/IP, DNS, and DHCP connectivity issues.

  • Customer Service Senior Associate

    WNS GLOBAL SERVICES · 2022 — 2025
    Delivered frontline End-user Support via digital communication platforms, handling complex travel-related technical inquiries and reservation challenges. Addressed end-user issues while adhering to corporate policies to maintain a high First-Contact Resolution (FCR) rate. Oversaw incident queues and Ticketing Systems, ensuring professional standards and quick response times. Provided consistent technical support, contributing to top-tier Customer Satisfaction (CSAT) scores.

  • Information Technology Officer

    EVAOUTSOURCING · 2020 — 2022
    Installed and configured hardware components, software systems, and complex networks to bolster the organization's IT Infrastructure. Offered remote and on-site Technical Support throughout the organization using RDP, TeamViewer, and Anydesk for effective incident resolution. Provided Application Support for MS Office, OpenOffice, and custom client applications to guarantee software functionality. Managed user account provisioning and Active Directory configurations for new hires.

  • IT Technical Support Intern

    GOVESMART SOLUTIONS INC. · 2019 — 2019
    Diagnosed and solved basic hardware and software issues while aiding in general IT Infrastructure maintenance. Configured desktop computers and peripherals, gaining practical experience in Hardware Repair and workstation setup. Conducted preventive maintenance and provided frontline End-user Support under supervision to effectively resolve technical incidents.