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John E. — Junior Customer Service Representative from Philippines

John E.

Junior Customer Service Representative

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

John Ezra P. is a professional with a strong foundation in customer service and tourism management. He holds a Bachelor of Science in Tourism Management from both the National Teacher's College and Saint Mary's University. His career includes experience as a Customer Service Representative at Cignal TV, where he was responsible for managing customer queries and complaints and providing information about the company's products and services. As a Brand Ambassador for Robinsons Retail Holdings, John Ezra played a crucial role in creating awareness for the company's products and services, fostering customer trust, and performing product demonstrations. Additionally, he served as a Sales Associate at 4K's General Merchandise, supporting customers in merchandise location and participating in merchandising and display maintenance. His academic leadership role as Secretary for the Junior Tourism and Hospitality Management Association of the Philippines at Saint Mary’s University further highlights his leadership capabilities. Digital fluency, report writing, and critical thinking skills are among his key strengths, alongside his proficiency with software like Microsoft Teams.

Experience

  • Customer Advisor 1

    Walgreens · 2026 — 2026
    Addressed customer inquiries related to Walgreens products and services. Managed queries, complaints, and appointments for vaccinations, while referring customers to appropriate departments.
  • Customer Advisor 1

    Healthfirst · 2025 — 2026
    Assisted customers with their concerns regarding OTC products and services. Handled customer queries, complaints, and managed call transfers effectively.
  • Customer Service Representative

    Cignal Tv · 2023 — 2023
    Assisted customers with their inquiries regarding Cignal's products, services, and features. Managed customer complaints and queries, escalating issues to relevant departments. Provided billing information and answered billing-related questions.
  • Brand Ambassador

    Robinsons Retail Holdings · 2022 — 2022
    Acted as the public representative for the company's products and services. Engaged with customers to raise awareness of offerings, assisted in fostering trust, and created potential customer leads through product demonstrations and sample giveaways.
  • Sales Associate

    4K'S General Merchandise · 2019 — 2022
    Assisted over 40 customers in locating merchandise while supporting floor moves, merchandising, and display maintenance. Handled transactions at the cash register and packaged merchandise for customers.

Skills & Expertise

Education

  • Bachelor of Science in Tourism Management
    National Teacher's College
  • Bachelor of Science in Tourism Management
    Saint Mary's University

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