John R.

Oversaw daily operations and performed updates on CRM, along with managing client onboarding and offboarding processes. Handled client inquiries, coordinated meetings, and monitored progress across multiple projects. Built and optimized workflows and sales funnels utilizing GoHighLevel and Shopify. Developed email campaigns, advertisements, and lead nurturing sequences in alignment with client objectives. Directed social media strategy, including content creation and community engagement. Facilitated client onboarding sessions, walkthroughs, and automation initiations for digital marketing projects. Planned and executed sales funnels for sub-$5K engagements, ensuring alignment with established KPIs. Served as the primary technical contact for website development, automation, quality assurance, and troubleshooting. Supervised project briefs, campaign performance reports, and marketing initiatives based on challenges. Managed technical specialists, trained new personnel, and enhanced team workflows while improving overall funnel effectiveness.

Negotiated pricing and monitored budgets while effectively addressing procurement challenges. Improved purchasing processes and financial tracking to ensure accuracy and enhance client satisfaction. Provided regular updates and insights to leadership to facilitate data-driven decision-making.

Managed over 50 customer inquiries daily, achieving a 95% customer satisfaction rate and a 90% first contact resolution rate. Addressed issues promptly, reducing complaint resolution time by 20%. Maintained high service quality and clear communication while consistently meeting KPI expectations.