John P.
Senior Administrative and Operations Support Specialist
Open to offersNew to PlatformAbout
John P. is a detail-oriented administrative professional with over a decade of experience in client support, administrative coordination, and technical support. He has successfully managed global accounts, supported user guidance on digital platforms, and executed backend operations, contributing significantly to BoxBrownie.com and Frontline Home Solutions. In his role as Onboarding Success Team Lead at BoxBrownie.com, he led client onboarding sessions and webinars, educating real estate clients on workflow optimization and basic API integration. As a Production Support Client Consultant, he handled high-volume communications and managed account data updates, ensuring operational alignment between teams. At Frontline Home Solutions, John supervised and trained sales teams, streamlining CRM strategies and enhancing team performance. His technical proficiency extends to CRM tools and software onboarding, further evidenced by his achievements in customer service excellence at IQOR Philippines and AT&T. John holds an associate degree in Information Technology from AMA Computer Learning Center.
Experience
Onboarding Success Team — Product / Demo
BOXBROWNIE.COM · 2024 — 2026Conducted live client onboarding sessions and webinars to showcase the BoxBrownie dashboard, SnapSnapSnap application, and listing workflows. Instructed global real estate clients on optimizing workflows, smartphone property photography, and basic API integration. Assisted users in account setup, navigating the platform, and tracking projects to facilitate smooth client adoption.Production Support Client Consultant
BOXBROWNIE.COM · 2023 — 2024Handled a high volume of inbound and outbound calls, chats, and corporate emails for international brokers, photographers, and contractors. Managed updates to account data, implemented client retention strategies, and performed daily reporting along with backend administrative tasks. Ensured strong operational alignment among cross-functional teams and external business contacts.Customer Service Executive
BOXBROWNIE.COM · 2022 — 2023Addressed client inquiries in a fast-paced environment while successfully meeting CSAT, average handling time, and first-contact resolution targets. Efficiently resolved technical and service issues and recommended tailored product solutions.Sales Team Leader
FRONTLINE HOME SOLUTIONS · 2020 — 2022Oversaw the daily operations of sales representatives, provided coaching, and monitored achievements of weekly and monthly targets. Created operational strategies and conducted training sessions on CRM systems, sales scripts, and offerings.Senior Chat Specialist
IQOR PHILIPPINES · 2019 — 2020Delivered real-time chat support addressing complex client inquiries and service challenges effectively.Advanced Customer Experience Specialist
CONVERGYS / CONCENTRIX · 2018 — 2019Provided service resolution and account support, as well as product recommendations, while achieving excellent CSAT performance.Inbound Sales Rep / In-House IT / Supervisor
GEOPRO GLOBAL SOLUTIONS · 2017 — 2018Trained new sales associates on procedures and selling techniques while offering Tier 1 IT and connectivity troubleshooting.Senior Sales Representative
BSD TRADE AND SERVICES · 2016 — 2017Carried out lead generation, conducted market research, and engaged in communication with prospective forex trading clients.Technical Support Representative
IQOR PHILIPPINES · 2015 — 2016Provided desk-side IT support and handled hardware and software troubleshooting for internal non-technical users.
Skills & Expertise
Education
- Associate Graduate — Information TechnologyAMA Computer Learning Center · 2009 — 2010
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