John G.

John G. is a final-year Business Administration student with over three years of experience, prominently in the telecommunications and healthcare sectors. In his role as an Advocacy Coach & Quality Analyst at Verizon Wireless, he effectively delivered performance coaching, enhancing customer interaction quality and boosting service outcomes, reflected in a 20% improvement in QA scores. He has managed high-volume patient interactions and scheduling at Health Prime, optimized daily operations, and adeptly handled sensitive billing and insurance inquiries, heightening customer understanding. John's strong foundation includes business fundamentals such as finance, accounting, marketing, and robust data analysis skills. Additionally, he has a proven record in managing complex billing issues and enhancing customer relationships through effective communication and problem-solving. John is proficient with Microsoft Excel, Google Workspace, and CRM systems like Salesforce and Zendesk, leveraging these tools to support operations and process improvement.