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John A. — Junior Millwork CAD Designer from Philippines

John A.

Junior Millwork CAD Designer

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

John R. is a dedicated Millwork and CAD Designer based in Metro Manila, Philippines, with a robust portfolio in custom cabinetry and interiors. From 2019 to 2022, he honed his skills in the trenches as a glass and aluminum fabricator, building a strong foundation in shop drawing production. Since 2022, John has been operating part-time as a freelance millwork drafter, employing his expertise in AutoCAD and Cabinet Vision to produce precise fabrication documents and coordinate effectively with clients and contractors. John also ventured into the contact center sphere, contributing to Carelon Global Solutions as a Customer Care Service associate from November 2023 to February 2025, and previously as a Customer Service Advisor for Concentrix, where he supported AT&T mobility products. Through these roles, he demonstrated adaptability and proficiency in handling client inquiries across various channels while maintaining compliance with industry standards. His education from Escuela Teknika Vocational School further buttresses his technical skill set, emphasizing computer hardware and software expertise, crucial for his drafting responsibilities.

Experience

  • Customer Care Service I

    Carelon Global Solutions Ph · 2023 — 2025
    Provided support to healthcare professionals regarding inquiries about benefits, claims, appeals, and eligibility through phone, chat, and email, utilizing CRM and ticketing tools similar to Zendesk while ensuring compliance with healthcare standards.
  • Customer Service Advisor I

    Concentrix Philippines · 2022 — 2023
    Addressed sales and service inquiries for AT&T mobility products via chat support, while accurately resolving billing concerns, plan upgrades, and account issues, consistently meeting KPIs for customer satisfaction.
  • Millwork Drafting – Freelance

    null · 2022 — Present
    Created shop drawings for cabinetry and interior millwork, working closely with contractors and clients to produce precise fabrication documents.

Skills & Expertise

Education

  • Computer Hardware & Software Expertise
    Escuela Teknika Vocational School · 2015 — 2017
  • High School – GED
    Cristobal S. Conducto Memorial National High School · 2011 — 2015

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