John C.

John Carlo M. is an experienced Customer Service Representative specializing in escalation management and service optimization. With a foundation in electronics engineering from Cebu Technological University, he brings technical insight to his customer service roles. His professional journey began at Tech Mahindra, where he excelled in managing high-pressure situations and ensuring customer satisfaction. Subsequent roles at Concentrix Corp. and Moder Sol solidified his expertise in risk management and complex problem-solving. Technical troubleshooting, risk mitigation, and resolution of complex borrower disputes are skills that define his career, complemented by a strong track record in enhancing account retention and driving customer satisfaction. John seeks to leverage his experience to secure a leadership position with increased responsibility.