John C.

John C. is a seasoned Customer Service Representative with over four years of experience in managing customer interactions across phone, chat, and email channels. His career includes impactful roles at Telus International and Sitel Group, where he expertly handled billing inquiries and service plan resolutions, as well as product inquiries and customer assistance in retail settings. John excels in CRM management, data entry, and workflow organization, underpinned by a strong analytical mindset and attention to detail. He provided technical support at Quantrics Enterprises Inc., addressing issues with Bell Canada's internet, TV, and phone services. Currently, John is enhancing his expertise in AI automation, utilizing platforms like GoHighLevel, Zapier, and Make.com to build practice projects involving lead management and automated workflows. His educational background includes studies in Industrial Engineering and Information Technology.