John M.

John M. is an experienced Customer Service and Virtual Assistant professional with over six years of expertise within the BPO industry, focusing on customer support, retention, communication, and client handling. He has demonstrated proficiency in managing complex tasks such as customer retention, issue resolution, and maintaining high levels of customer satisfaction and account management. John's extensive background includes working as a call center agent for companies such as IQOR, VXI, and SUTHERLAND, where he excelled in providing both inbound and outbound support, resolving billing issues, and achieving performance metrics. His technical expertise is enhanced by his command over tools like CRM Tools, Microsoft Excel, and Google Workspace. Additionally, John has completed certifications in Freight Operations, which complement his interests in logistics and freight management as a Freight VA and Sales VA. His academic background includes studies at Mabalacat City College and a strong foundation in secondary education.