John P.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
John Paul M. is a seasoned Customer Support Specialist with over seven years of experience, focusing on providing exceptional service via chat, email, and phone. He has successfully delivered support for complex issues and managed escalation processes in roles ranging from Customer Service Representative to Technical Support Representative. At 24/7 Intouch, he ensured compliance and operational flow, while at Exacot Philippines Inc., he offered VPN technical support, handling configuration and troubleshooting. Transitioning to recruitment, he served as a Senior Recruiter Coordinator at PSG Global Solutions, showcasing skills in candidate sourcing and interview coordination. Most recently, he assisted clients with U.S. visa applications as a U.S Visa and Travel Documents Processor at GovAssist, ensuring accurate processing of applications. John Paul is proficient in tools like Zendesk, and his commitment to customer satisfaction is evident throughout his professional journey.
Experience
U.S Visa and Travel Documents Processor
GovAssist · 2025 — 2026Guided clients with U.S. visa applications, ESTA, Global Entry, and passport processing by creating and reviewing DS-160 forms, establishing embassy accounts, and ensuring accuracy of submissions. Conducted mock interviews and provided detailed preparation for embassy interviews.Technical Support Representative
Exacot Philippines Inc. · 2023 — 2025Offered comprehensive VPN technical support via chat and email, addressing configuration, troubleshooting, and account management needs while ensuring security compliance.Senior Recruiter Coordinator
PSG Global Solutions · 2022 — 2023Sourced and screened candidates across various job platforms and coordinated interview scheduling with hiring managers. Maintained candidate pipelines and accuracy of recruitment records.Customer Service Representative II
24/7 Intouch · 2020 — 2021Managed escalated cases and supervisor calls, effectively resolving complex issues through chat and email. Delivered real-time order updates and maintained accuracy for customer accounts, while supporting new agents in training.Freelancer
Agents Only PH · 2021 — 2021Functioned as a cashier at a major U.S. pizza chain, processing customer orders and payments while providing quick, accurate, and friendly service in a busy environment.Customer Service Representative I
24/7 Intouch · 2018 — 2020Provided timely and accurate customer support through phone, email, and chat. Updated order details and offered status updates while ensuring adherence to company policies.
Skills & Expertise
Education
- Hospitality and Restaurant ServicesSTI College San Fernando Pampanga · 2012 — 2014
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