John Y.
Mid-Level Operations and Project Manager
Open to offersNew to PlatformAbout
John Y. is an accomplished Operations and Project Management Professional with over 5 years of experience effectively supporting executive leadership and managing multifaceted operational workflows in dynamic remote environments. His career in project management is marked by a proven track record at RDM Consulting Services, where he adeptly coordinated schedules, managed workflows, and ensured task accountability through sophisticated logistics coordination and task prioritization. Known for his ability to maintain momentum across concurrent initiatives, John specializes in workflow optimization and process improvement, leveraging tools like ClickUp, Trello, and Asana to enhance project visibility and execution. With previous roles at iQor and VXI, John honed his skills in stakeholder communication and operational reporting, demonstrating proficiency in customer service and technical support within the telecommunications industry. His academic foundation from Cavite State University in Business Management further complements his professional expertise.
Experience
Project Manager / Operations Coordinator
RDM Consulting Services · 2023 — 2026Coordinated projects and managed workflows to support operational leadership, aligning priorities with business objectives. Ensured accountability for tasks across various projects, meeting deliverables and deadlines effectively. Facilitated logistics, stakeholder communication, and project documentation between internal teams and clients. Utilized project management tools to build and maintain project boards and workflow systems, enhancing visibility and execution. Identified potential blockers and operational gaps, escalating issues early to implement solutions that sustained project momentum. Monitored task progress and updates to assist in operational reporting for leadership visibility. Organized SOPs and documentation to improve the efficiency of collaboration and operations.Customer Service Representative – Telecommunications
iQor (T-Mobile Prepaid) · 2022 — 2024Handled customer inquiries related to billing, account changes, activations, and service in a dynamic environment. Ensured professional communication while maintaining accurate documentation and conveying complex information. Addressed customer concerns efficiently, consistently meeting performance and service quality standards. Adapted to high-volume workloads and shifting priorities while maintaining composure.Customer Service Representative – Technical Support
VXI (AT&T Connected Car) · 2022 — 2022Provided technical support and account assistance for connected automotive services. Managed issue escalations effectively and ensured accurate service documentation for ongoing cases. Delivered customer support of a high quality while adhering to defined operational processes and KPIs.ESL Tutor
51Talk · 2020 — 2022Conducted personalized learning sessions and structured communication support for international students. Enhanced communication and stakeholder engagement skills through remote instruction and relationship management.
Skills & Expertise
Education
- Bachelor of Science in Business Management (Marketing)Cavite State University