John R.
Open to offersNew to PlatformAbout
I do like challenging games, survival games and I enjoy watching movie and listening to music.
I do love traveling especially if nature are involve, because for me nature heals our body and soul and that's what I feel whenever I travel to visit nature parks or such.
Why hire me
You should hire me because I bring over four years of battle-tested BPO experience, which means zero ramp-up time for your team. In my previous roles across technical support and customer service, I’ve mastered the tools of the trade—from managing complex ticketing systems and navigating enterprise CRMs to consistently hitting strict SLA targets under high volume. But beyond just knowing the systems, I excel at balancing technical troubleshooting with clear, empathetic customer communication. I don't just solve the issue; I protect the customer relationship. You’re getting someone who can hit the ground running on day one, handle high-pressure environments, and maintain top-tier performance standards without needing hand-holding.
Experience
Technical and Sales specialist
Concentrix · 2022 — 2024Experienced Technical and Sales Specialist with 4+ years in customer support and insurance services, specializing in technical troubleshooting, CRM case management, and client relationship retention.
Skills & Expertise
Education
- IT major in programmingAsian Institute of Computer Studies · 2019 — 2021
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