John G.
Mid-Level Healthcare Administration Virtual Assistant
Open to offersNew to PlatformAbout
John G. is a detail-oriented professional with over 8 years of experience spanning technical support, healthcare administration, insurance services, and customer support. At IQOR, he provided remote technical troubleshooting for internet devices and network concerns, assisting customers with modem and router setup. While at LEGATO, he handled daily healthcare claims processing in compliance with HIPAA standards, verified insurance eligibility, and coordinated prior authorizations. His previous roles include managing billing and technical support inquiries for telecom clients at NEARSOL, coordinating ICD-10 coding and patient scheduling at Hinduja Global Solution, and conducting consultations on insurance products at Manulife Philippines. Proficient in incident & escalation management and client communication, John G. has delivered consistent operational and administrative support across healthcare, insurance, and telecommunications industries.
Experience
Technical Support Representative
IQOR · 2023 — 2025Delivered remote technical support addressing internet, devices, and network issues. Assisted users in setting up modems and routers, as well as troubleshooting connectivity problems.Customer Support – Healthcare Account
LEGATO · 2021 — 2023Managed the processing of 80–100 healthcare claims daily in adherence to HIPAA compliance standards. Verified patient eligibility, insurance coverage, and benefits while coordinating prior authorizations with healthcare providers and insurance payers.Customer Representative (Telecom Account)
NEARSOL · 2020 — 2021Addressed billing inquiries, performed account updates, and resolved service-related issues. Offered basic technical assistance for mobile and network problems and facilitated customer retention efforts.Customer Sales Representative
HINDUJA GLOBAL SOLUTION · 2016 — 2020Collaborated with physicians to obtain ICD-10 diagnosis codes, organized patient procedure schedules, and oversaw communication with providers. Ensured the accuracy of documentation and maintained patient records.Financial Advisor
MANULIFE PHILIPPINES · 2015 — 2016Conducted consultations with clients to assess their needs and promoted insurance products, detailing policy coverage. Developed and managed a pipeline of potential clients.
Skills & Expertise
Education
- BS Information Technology (Undergraduate)Cavite State University · 2011 — 2014
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