John B.

John Bryan A. is an experienced Service Administrator with over 7 years in administrative support, workflow coordination, and escalation handling across business process outsourcing and retail environments. At Offsure and as an Independent Contractor, John Bryan A. maintained accurate service data, managed job scheduling and invoicing, and conducted compliance documentation using SimPro and Microsoft Office. His tenure at Connext Global Solutions and Startek involved managing escalations, supporting daily operations, and ensuring timely resolution of sensitive customer cases. Within Travelers Lay Bay, he coordinated team schedules, tracked performance, and supported HR activities. He holds a Bachelor of Science in Entrepreneurship and is completing a Master of Business Administration from Tarlac State University.