Johncarl D.

Johncarl D. is a dedicated professional with a strong background in customer service and human resource management. He holds a Bachelor of Science in Business Administration, majoring in Human Resource Management from West Coast College, Inc., where he also completed an internship in the Library Department. During his internship, Johncarl honed his skills in inventory management using MS Excel, effectively improving tracking and record-keeping processes. At Sutherland Global Services, he excelled as a Customer Service Associate, where he managed inbound and outbound calls, resolved customer complaints with empathy, and ensured compliance with company procedures. His professional experience is marked by a commitment to maintaining accurate documentation and ensuring quality standards are met. Johncarl is bilingual, fluent in both Filipino and English, further enhancing his communication capabilities in a diverse work environment.