Johny J.

Johny F. is a proficient Customer Support, Technical Support, and QA Specialist based in Popayán, Colombia, with over a decade of experience in high-volume contact centers, primarily supporting U.S. customers. He has a proven track record at companies like Amazon and Teleperformance, where he significantly improved customer satisfaction (CSAT) by up to 20% through effective problem-solving and QA strategies. His role in these organizations involved managing over 60 daily customer interactions via phone, chat, and ticket systems, showcasing his capability in delivering technical troubleshooting and reliable remote support. Additionally, Johny evaluated more than 80 calls weekly to ensure adherence to quality and service standards, contributing to operational improvements and increased sales performance by 10%. Fluent in both Spanish and English, Johny is highly adept at coordinating with global teams and utilizing remote support tools effectively. His technical skill set includes expertise in Windows, Linux, and Microsoft Office, as well as proficiency in hardware troubleshooting and HTML.