Joi B.
Senior Virtual Assistant Specialist
Open to offersNew to PlatformAbout
Joiromera B. is an experienced Operations & Administrative Virtual Assistant based in Cavite, Philippines, with over a decade of experience in various roles at Globe Telecom, Inc. He has been instrumental in coordinating project timelines and managing stakeholder communication as a Fixed Access Solutions Engineer and a Network Operations Center Engineer. In his capacity as a Service Management Expert, Joiromera excelled in KPI tracking, administrative documentation, and B2B client support. Proficient in Google Workspace and Microsoft Office, he also brings valuable skills in digital tools like Trello and Canva. Joiromera's diverse expertise extends to part-time financial advising with PRULIFE UK and freelance real estate, where he manages client communication and coordinates transactions. His education in Electronics and Communications Engineering enhances his technical acumen, further complemented by multiple certifications in virtual assistance, social media management, and graphic design. His commitment to ensuring efficient administrative workflows contributes significantly to business operations.
Experience
Service Management Expert
Globe Telecom, Inc. · 2017 — 2024Oversaw report generation and KPI tracking for B2B clients, utilizing spreadsheets and data analysis tools. Ensured smooth operational workflows by coordinating service updates and stakeholder communication. Prepared performance summaries and scheduled reports for leadership, along with managing email communication and issue escalations. Supported cross-functional teams through effective scheduling and documentation management.Freelance Real Estate Agent
Company not specified · 2024 — PresentEngaged in client communication across calls, messaging, and social media platforms. Scheduled site visits and meetings while assisting clients with documentation and transaction coordination. Organized records of client inquiries and supported marketing initiatives through online communication.Financial Advisor (Part-Time)
PRULIFE UK · 2020 — 2022Facilitated client communication, appointment scheduling, and follow-up processes. Conducted assessments of client needs while preparing personalized recommendations. Maintained detailed client records and assisted with administrative processes related to claims coordination, fostering strong client relationships through consistent engagement.Fixed Access Solutions Engineer
Globe Telecom, Inc. · 2016 — 2017Coordinated project timelines and managed stakeholder communication for engineering projects. Handled meeting schedules and followed up on project activities while ensuring proper documentation. Provided administrative support for procurement and vendor coordination and organized relevant project files and service records. Collaborated with various teams to facilitate timely project completion and monitored helpdesk support processes.
Skills & Expertise
Education
- BS in Electronics and Communications EngineeringRogationist College · 2005 — 2010
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