Joie M.
Senior Sales and Customer Service Manager
Open to offersNew to PlatformAbout
Joie Mae T. is a seasoned Sales and Customer Service Professional from the Philippines with over 13 years of comprehensive experience. She has demonstrated skills in sales operations and team supervision, customer care, and quality assurance, having held roles at various reputable companies. At Remotasks, she excelled as a Quality Analyst, conducting evaluations to ensure standards compliance and improve processes. Her tenure at iQor as a Customer Service Representative involved resolving complex customer issues with active listening and professional communication. As a Sales Supervisor for Skyworth and Midea Philippines, Joie Mae implemented strategies to drive team success and enhance customer satisfaction. Furthermore, she honed her coordination skills as an In-House Dealer Coordinator for Carrier Air Conditioning Philippines, facilitating effective communication and smooth operations. Her education in Broadcasting from West Visayas State University complements her professional expertise, making her a versatile asset in managing sales and customer service functions.
Experience
Quality Analyst
Remotasks · 2021 — 2024Executed quality evaluations to ensure adherence to established standards and procedures. Analyzed documentation for accuracy while pinpointing areas for continuous process enhancement. Engaged with cross-functional teams to uphold operational consistency and service quality. Ensured high accuracy and productivity levels in line with performance expectations.Customer Service Representative
iQor · 2017 — 2020Provided professional assistance to customers by identifying their needs, addressing concerns, and offering effective solutions. Utilized active listening and clear communication to resolve complex customer issues while collaborating with internal departments. Maintained accurate customer records and handled confidential information responsibly. Consistently delivered service according to company procedures and quality standards.Sales Supervisor
Skyworth Philippines · 2014 — 2017Oversaw daily sales operations and guided team members towards achieving sales and performance targets. Fostered positive customer relationships through responsive and solution-driven service. Evaluated team performance and created reports to align with sales and operational goals. Contributed to a customer-centric sales environment through effective communication and coordination within the team.Sales Supervisor
Midea Philippines · 2013 — 2014Directed daily sales activities while ensuring high customer service standards were maintained. Managed inventory and ensured accuracy in operational documentation. Engaged in timely coordination and communication to meet sales activities and customer needs.In-House Dealer Coordinator
Carrier Air Conditioning Philippines · 2012 — 2013Facilitated communication between dealers and internal departments to address concerns. Processed documentation with accuracy while supporting daily administrative and sales-related functions. Aided in ensuring effective coordination between dealers and internal teams.Customer Care Representative
TeleTech Philippines · 2011 — 2012Resolved customer inquiries professionally while maintaining confidentiality. Recorded customer interactions accurately following company procedures and service standards.
Skills & Expertise
Education
- Bachelor of BroadcastingWest Visayas State University
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