Jojit B.
Senior Operations Manager
Open to offersNew to PlatformAbout
Jojit B. is a seasoned Executive Assistant and Virtual Assistant with expertise in Logistics & Operations and support in Bookkeeping. Graduating from AMA University as a Computer Analyst in 1998, Jojit boasts over 7 years of experience in operations management, team leadership, and quality assurance. His proficiency encompasses financial recordkeeping, invoice management, and data analysis with tools like Microsoft Excel and Google Sheets, alongside well-honed skills in attention to detail and organizational prowess. Currently working as a Freelance Bookkeeper at WECAN, he is responsible for maintaining precise financial transactions and managing multiple client accounts with confidentiality and efficiency. Previously, as a Site Manager at EmpireOne BPO Solutions, Inc., he oversaw site operations and managed a diverse team, ensuring alignment with client KPIs and quality standards. Jojit holds certifications including Lean Six Sigma and has actively contributed to leadership development, safety management, and quality auditing.
Experience
Freelance Bookkeeper
WECAN · 2026 — PresentMaintain and record precise financial transactions, including invoices, bills, and payments. Monitor income, expenses, and outstanding invoices while updating client financial records. Assist with bank reconciliations and account tracking. Execute data entry and reporting utilizing Microsoft Excel and Google Sheets. Oversee multiple client accounts ensuring accuracy, confidentiality, and timely completion.Site Manager
EMPIREONE BPO SOLUTIONS, INC. · 2023 — 2026Oversee overall site operations to ensure the achievement of productivity, quality, and client KPIs. Develop and manage Team Managers, Team Leads, QA specialists, SMEs, and agents. Analyze operational data and enforce process improvements to enhance performance. Address client escalations along with compliance requirements, while maintaining service delivery standards. Generate executive reports and collaborate with stakeholders to align business objectives.Team Manager
TDCX · 2020 — 2023Lead and mentor teams to enhance quality, productivity, attendance, and customer satisfaction. Carry out performance evaluations, coaching sessions, and action planning initiatives. Foster the development of future leaders and advocate for internal promotions to management roles. Track KPIs and employ strategies to boost team performance. Facilitate employee engagement and spearhead operational improvement initiatives.Quality Analyst / Subject Matter Expert
Wayfair (Contact Solutions Research and BPO) · 2018 — 2020Conduct quality audits to ensure compliance of product listings with company standards. Assess SKU information for accuracy and approve exception requests. Act as SME for the Décor category, offering guidance on complex issues. Compile performance reports, forecasts, and operational analyses. Recognize quality trends and suggest recommendations for process enhancement.
Skills & Expertise
Education
- Computer AnalystAMA University · 1998 — Present
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