Jolene D.
Mid-Level Hospitality Manager
Open to offersNew to PlatformAbout
Jolene W. is an accomplished professional with extensive experience in the hospitality and service industries. As a Restaurant Manager at Jack & Jules and a Support Manager at Careserv, she effectively planned, implemented, and executed seasonal menus, while managing stock and ensuring compliance with health and safety procedures. At The Wine Glass Restaurant, Jolene took on significant roles as a Head Chef/Kitchen Manager, where she not only scheduled and executed menus but also oversaw comprehensive kitchen procedures and employee training. Her expertise extends into human resources, interviewing, and payroll management, reflecting her skills in bookkeeping and numeracy. Furthermore, her previous experience as a Services Manager at Careserve (Pty) Ltd expanded her scope in administration and cash flow management, underscoring her adaptability in fast-paced environments. Jolene's education includes an International Diploma in Hotel Management from Les Roches, Switzerland, and further studies in Behavioral Science and personal training, solidifying her well-rounded proficiency in the industry.
Experience
Restaurant Manager
Jack & Jules/Support Manager at Careserv · 2025 — 2026Responsible for planning and executing seasonal menus while managing stock ordering, food management, and stock control. Conducted daily and monthly stock takes and variance investigations. Focused on maintaining weekly and monthly costs of sales. Provided direction to employees and ensured all duties were executed effectively.Head Chef/Kitchen Manager
The Wine Glass Restaurant · 2024 — 2025Planned, implemented, and executed seasonal menus, managing food ordering and stock control processes. Carried out daily and monthly stock takes. Directed employees to ensure duties were fulfilled and maintained compliance with health and safety procedures.Services Manager
Careserve (Pty) Ltd (Helderberg Village & Robari Lodge) · 2022 — 2024Oversaw the planning and execution of seasonal menus and managed food ordering and stock control. Provided direction to ensure all employee duties were completed, managing kitchen and front-of-house policies throughout shifts.Assistant in Rental Department
Only Realty Gordons Bay · 2022 — 2022Assisted in the rental department, engaging with new clients and showcasing properties to prospective lessees. Handled all paperwork related to the rental unit.Assistant in Rental Department
SEEFF Gordons Bay · 2022 — 2022Supported the rental department by meeting new clients and showing properties to potential renters while managing all associated paperwork.PA and Administration Manager
Jack’s Dive Chest · 2021 — 2022Managed student registrations and profiles, including attendance records. Organized necessary student medicals and maintained all administrative registers and stock takes.Personal Fitness Trainer
1 On 1 Fitness Studio · 2020 — 2021Conducted client assessments and developed tailored training programs, along with dietary plans, while providing physical training sessions.Sales Manager
Johnny Bags · 2016 — 2020Focused on client relations by developing and maintaining contacts, providing employee training on products, and managing all administrative tasks.Project Manager
Geratec · 2015 — 2016Oversaw contract management, including planning food service tasks and managing personnel. Ensured compliance with hygiene and cleaning standards while addressing any necessary corrections.Relief Manager (Multiple Management positions)
Fedics Tsebo Holdings · 2009 — 2015Engaged in various management roles, liaising with corporate clients and contractors, and handling administration, financial reporting, and HR queries. Assisted with training and maintained health and safety regulations.
Skills & Expertise
Education
- International Diploma in Hotel ManagementInternational Hotel Management School, Les Roches, Bluche, Switzerland · — — 2003
- IGCSE & ISB CertificateInternational School of Bern, Switzerland · — — 2000
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