Jolene H.
Senior Virtual Assistant
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About
Jolene H. is a versatile and highly organized Remote Virtual Assistant with over 19 years of experience in supporting high-level executives across diverse regions, including South Africa and New Zealand. Specializing in Executive Support and Operations & Admin, she has honed her skills in office management, diary scheduling, and bookkeeping. Her expertise extends to managing procurement, diary and schedule management, and overseeing social media and marketing support initiatives. Jolene has been instrumental in fostering strong client relationships through tailored solutions and impeccable customer service, leveraging strong problem-solving skills and organizational proficiency. Her role at Lincoln Services Limited involves managing email communications, coordinating appointments, and maintaining efficient document systems. Prior experience includes more hands-on roles like Executive Assistant at Stewart Financial Group, where she managed calendars, travel arrangements, and event planning. Jolene’s career also includes responsibilities in financial management at Mellins i-Style Optometrist and Spec-Savers Optometrist, where she handled optical administration and client services with a focus on precision and client satisfaction.
Experience
Virtual Assistant
Lincoln Services Limited t/a Streamline · 2025 — PresentProvide virtual administrative support to the Director, Manager, and clients. Organize email inboxes, manage appointments, and respond to inquiries. Prepare documents such as correspondence, reports, and spreadsheets. Maintain digital filing systems for efficient recordkeeping. Handle client inquiries via multiple channels and assist with onboarding new clients. Track project deadlines, support project coordination, and perform basic bookkeeping duties. Contribute to marketing efforts through social media and email marketing, and assist with website maintenance.Front of House & Executive Assistant to CEO
Stewart Financial Group · 2025 — 2025Serve as the first point of contact for clients, ensuring a welcoming reception. Manage the CEO's calendars, travel bookings, and assist with various tasks. Execute daily administrative duties, including drafting confidential documents and organizing events. Oversee office supplies and ensure key areas are well-maintained. Coordinate IT equipment management and maintain accurate records of business purchases.Office Manager & Personal Assistant to Managing Director
Payment Services Consolidated & Associated Companies · 2015 — 2024Provide administrative support across several associated companies. Oversee office operations and optimize workflow management. Deliver high-level support to senior management by handling scheduling and managing confidential documents. Supervise administrative staff and manage payroll and bookkeeping tasks. Organize meetings, events, travel arrangements, and manage procurement and inventory. Oversee social media management and assist with customer inquiries to ensure high satisfaction.Optical Assistant / Front Desk Receptionist
Spec-Savers Optometrist · 2013 — 2014Assist customers with product selection and manage financial transactions. Provide front-line customer service ensuring high quality care and attention to clients during their visits. Manage accounts receivable and follow up on outstanding payments.Optical Laboratory Technician / Admin Assistant
Mellins i-Style Optometrist · 2007 — 2013Manage stock levels, process product orders, and handle financial transactions. Provide administrative support, operate switchboard, and manage customer inquiries. Expertly dispense optical lenses and frames, ensuring they align with patient prescriptions.Temporary & Casual Administrative Roles
Various Locations · 2007 — 2007Served in multiple roles including Admin Clerk at Annari Claasen Attorneys, Stand-In Receptionist at D.M Motors, and Casual Receptionist at Terblanche Transport.
Skills & Expertise
Education
- MatricHigh School Standerton · — — 2006
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