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Jolina B. — Junior Virtual Assistant from Philippines

Jolina B.

Junior Virtual Assistant

Philippines No experience yet
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About

Jolina G. is a dedicated Virtual Assistant proficient in providing administrative support, with expertise in email management, data entry, and calendar coordination, all within a remote setting. Her educational background includes a Bachelor of Science in Tourism Management from Mindanao State University, where she graduated cum laude. Jolina has gained practical experience through her roles as a Tourism Intern at Misamis Occidental Provincial Tourism Office, where she excelled in maintaining office records and providing exceptional customer service. At 2GO Travel, she undertook the role of Cabin Services Trainee, focusing on customer service and maintaining service standards. Additionally, her role as a Guest Services Associate Intern at EGI Resort and Hotel saw her assisting in front office operations, improving guest satisfaction. Jolina holds various certifications, including the National Certificate III in Events Management Services, and has completed training in Online Bookkeeping and QuickBooks Online. Her core competencies include customer service and client support, basic social media management, and strong communication skills.

Experience

  • Guest Services Associate Intern

    EGI Resort and Hotel. Maribago, Lapu-Lapu City · 2025 — Present
    Contributed to daily hotel operations by assisting in front office, housekeeping, and guest service tasks, supported guest inquiries and check-ins, and upheld hospitality standards through cleanliness and organization of rooms and common areas.
  • Cabin Services Trainee

    2GO Travel · 2024 — Present
    Provided excellent customer service to enhance the passenger experience, resolved guest concerns through effective communication, and maintained cleanliness, safety, and service standards in assigned areas.
  • Tourism Intern

    Misamis Occidental Provincial Tourism Office · 2023 — Present
    Completed the Filipino Brand of Service Excellence Training and assisted guests with inquiries, ensuring high standards of customer service while organizing and maintaining office records for effective operations.

Skills & Expertise

Education

  • Bachelor of Science in Tourism Management
    Mindanao State University Main Campus · 2020 — 2025
  • Accountancy, Business and Management
    Misamis Occidental National High School · 2018 — 2020

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