Jomari U.

Jomari U. is a seasoned Team Manager/Leader and client service professional with 9 years of experience in customer support, including over 5 years in team leadership roles within the call center and client support industry. He has managed high-volume calls and chats, acting as a primary point of contact for complex inquiries and ensuring 100% adherence to quality standards and compliance guidelines. Jomari has delivered real-time coaching and actionable feedback to agents, driving operational efficiency and improved performance metrics. His expertise includes leveraging AI tools, Google Docs, and ClickUp for workflow optimization, as well as conducting audits to ensure compliance with SLAs. He excels in data-driven performance improvement, overseeing team output and enhancing customer satisfaction across fast-paced service environments.