Jomima B.

Jomima B. is an accomplished Technical Support Specialist with an extensive background spanning over 12 years across various domains, including technical support, transcription, customer service, hospitality, and sales. With a focused expertise in providing remote technical assistance for Point-of-Sale systems, Jomima has dedicated five years to servicing major retail stores throughout the United States, where she specializes in troubleshooting coupon printers and managing both hardware and software issues. Her proficiency extends to transcribing insurance claims, as evidenced by her tenure with Accolade Resource Inc., where she transcribed recordings for multiple insurance companies and prepared scripts for multimedia projects. Jomima also brings valuable experience from the hospitality industry, having supported event logistics and customer engagement at Chali Beach Resort Corporation. In addition, her role at Teleperformance Philippines further honed her ability to resolve customer billing and service inquiries. Holding a degree in Tourism Management from Liceo de Cagayan University, Jomima is adept in using tools like Microsoft Word, Excel, and PowerPoint, underscoring her capability in versatile business environments.