Jona C.
Mid-Level Food Service Assistant Manager
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About
Jona C., a dedicated service professional, has accumulated 11 years of experience in customer service, operations, and team supervision. Presently an Assistant Manager at Freemont Foods Corporation in Pasig city, she oversees daily operations, supervises employees, and ensures outstanding customer satisfaction. Her role involves problem-solving, monitoring sales, managing inventory, and cash handling. Previously, as a Crew Leader, she contributed to operational efficiency by supporting store functions and resolving client concerns. Jona’s early career as a Service Crew at Tekton Entre and Sales Assistant at Gaisano Grand Mall honed her staff training and report preparation skills. She is pursuing a Bachelor of Science in Entrepreneurship at the University of Antique, further solidifying her expertise in business management and marketing. Fluent in multiple languages, she effectively communicates and collaborates in diverse environments, demonstrating a strong commitment to achieving company goals and maintaining high service standards.
Experience
Crew leader
Freemont foods corporation · 2017 — 2019Provided quality customer service through timely food service and addressing customer issues while upholding professionalism. Assisted in store operations by monitoring inventory levels, restocking supplies, and ensuring customer satisfaction through teamwork aimed at achieving operational goals.Assistant Manager
Freemont foods corporation · 2019 — PresentSupervised daily operations of the store, guided and oversaw employee activities, and ensured a high standard of customer service. Monitored store performance and sales targets, managed cash handling and reporting, and took charge of inventory and supply ordering. Responsibilities included training staff, scheduling, performance evaluation, upholding company policies and cleanliness standards, resolving customer complaints, and preparing management reports.Service crew
Tekton entre multi-purpose cooperative · 2013 — 2017Delivered high-quality customer service by taking orders and preparing food and beverages, ensured cleanliness in the area, accurately processed cash transactions, and adhered to company standards and safety protocols for efficient service.Sales assistant
Gaisano grand mall of antique · 2013 — 2013Completed daily responsibilities associated with the role, adhered to company policies and procedures, provided customer service in a front-line capacity, communicated issues or updates to supervisors, maintained a clean and safe work environment, collaborated with a team to reach objectives, and managed necessary tools and equipment.
Skills & Expertise
Education
- Primary schoolGovernor Santos Capadocia Memorial School · 2000 — 2026
- Bachelor of Science in EntrepreneurshipUniversity of Antique · 2019 — 2024
- SecondaryAntique National School · 2006 — 2009
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