Jona M.

Jona Mae J. is a reliable and detail-oriented Virtual Assistant renowned for her effectiveness in administrative support and customer service. With a comprehensive experience handling high-volume inbound calls and managing client communications, she excels in appointment setting and CRM management. As an appointment setter at Breakforth Online Support Services, she adeptly coordinated scheduling using tools such as Plentific, Dialpad, and Google Sheets. Jona also demonstrated her customer service expertise by assisting clients through platforms like Trello. Her role as an Admin Assistant/Assistant Claim Specialist further showcased her proficiency in liaising with attorneys, managing claim documentation, and ensuring timely communication with legal teams. In her stint at Vet Claim Consultants, she effectively utilized platforms like ZOHO Bigin and Google Drive for client tracking and documentation. Her background in real estate as a Virtual Assistant involved lead generation and CRM updates, underpinning her versatile skills in remote administrative roles. Jona holds a Bachelor of Arts in Filipino from the Mindanao State University and graduated Magna Cum Laude, highlighting her academic dedication.