Jonah L.
Junior Healthcare Administrative Support Specialist
Open to offersNew to PlatformAbout
Jonah L., an accomplished Healthcare Administrative Support professional based in Digos City, Philippines, brings a wealth of experience in front desk operations and patient coordination. Holding practical expertise in customer service and records management, Jonah ensures efficient administrative workflows within healthcare settings. Their background includes pivotal roles such as a Customer Service Representative at VXI in Davao City, where they honed their skills in documentation and inquiry handling, and at Rainmaker Asia in Manila, assisting clients with appointment-related services. Jonah's hands-on experience further extends to administrative support at PhilHealth in the Provincial Hospital, contributing to the seamless operation of healthcare-related tasks and maintaining high standards of professionalism and confidentiality. Trained in HIPAA and PIPEDA compliance, as well as healthcare billing, Jonah is proficient in the Jane App Practice Management System, ensuring comprehensive support for healthcare administration and patient care processes.
Experience
Customer Service Representative
VXI · 2018 — 2022Provided assistance to customers via phone and email, ensuring documentation accuracy and professionalism. Handled customer forms and account requests in accordance with established procedures. Addressed inquiries related to services and account concerns promptly, utilizing administrative tools to manage records and communication workflows.Customer Service Representative
Rainmaker Asia · 2007 — 2008Coordinated client appointments and addressed service inquiries professionally. Ensured customer records were accurately maintained within company systems. Processed forms and documentation requests per company guidelines, supporting front desk workflows by providing information on policies and services while managing multiple tasks efficiently.Front Desk Administrative Support
PhilHealth Provincial Hospital · 2000 — 2004Assisted patients, visitors, and callers by responding to inquiries and directing them appropriately. Maintained organized records and supported documentation workflows through accurate data entry. Managed scheduling tasks and daily front desk operations while ensuring confidentiality and professionalism in healthcare administrative functions.Management Trainee
Nautica Canning Corporation · 1999 — 2000Supported management teams with operational tasks and administrative coordination. Gained experience in organizational communication and workflow management within a structured business setting.
Skills & Expertise
Education
- Associate of Applied Science in Human Resources ManagementAdelaide T.A.F.E. · — — 1998
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